Why are your burgers more expensive?
For two reasons, really. One, we use fresh, high quality ingredients to create delicious, made-to-order burgers. Because we use the highest quality ingredients and take zero shortcuts while preparing our products, there is a higher price for them. We obsess over every detail that goes into making one of our burgers, so we hope that you enjoy them.
Two, we pay more than our competitors, invest heavily in training programs and make time for the “little things that matter,” like quarterly ‘raise reviews’ with 100% of our staff, special team outings, and referral bonuses when current team members recruit friends to join our team.
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Why does your line get long?
We got in this business because we believed that there was a product and experience missing from the market. At Big Buns, we make everything to order because made-to-order food products taste the best. We also believe in taking the extra time needed to offer each guest a great ordering experience. For some that might be a simple smile, while for others it might be a personal recommendation for a delicious burger and beer pairing. We'd like to think we're offering something a lot of people enjoy — thus, the line.
Do you have gluten-free, vegetarian and vegan options?
Our house bun is Brioche, but you may substitute it with a non-gluten bun, quinoa bowl or organic salad bowl. Additionally, we cook our fries in a designated gluten-free fryer.
We offer a house-made veggie burger that is both vegetarian and vegan.
A complete list of our products organized by what you should avoid based on your respective food allergy can be found below.
DAIRY Anniversary Burger Grain Mustard Aioli, Brioche Bun, Buttermilk Herb Ranch, Cheese, Chipotle Aioli, Shakes & Soft Serve, Hollaback Bowl Parmesan Caesar Dressing NUT Hollaback Bowl Almonds, KBBQ Burger BBQ Sauce & Kimchi, Nutella Shake, Peanut Butter Shake SEAFOOD/SHELLFISH Hollaback Bowl Parmesan Caesar Dressing, KBBQ Burger BBQ Sauce & Kimchi
What is your position on modifying your Designer Burgers?
Our Designer Burgers are inspired, chef-designed products that take several weeks to develop. Every ingredient is carefully selected, sourced and prepared to serve a specific purpose when it comes to each burgers flavor profile. Since we can not guarantee that an ingredient from one burger will play nice with another burger, we ask our guests to refrain from modifications or additions.
Additionally, our team has developed nearly one-hundred crave-worthy burgers over the past eleven years and we like to feature a dozen or so of them on our menu at any given moment in time. Our goal is to rotate our burgers each month so there is always something new and exciting to try. For this reason we ask our guests to refrain from substitutions because while we might have an ingredient in-house during your first visit we can't guarantee that it will be in-house on your next visit.
WHAT IS YOUR TIPPING POLICY?
While our team sure does appreciate a good tip, we appreciate all of our guests the same with no tip at all — so tipping is totally optional at Big Buns. One-hundred percent of all tips earned at the main ordering counter, in the dining room, or on the patio are shared equally with each team member regardless of whether or not they work in the front or back of house.
Do you cater, deliver or accept large carryout orders?
We make everything to order and obsess over offering the the highest quality products every time you visit. Due to kitchen space and current volume, we don’t offer delivery, catering, or accept large group orders for groups of seven people or more.
Do you accept carryout orders over the phone?
Out of fairness to our guests waiting in line at the restaurant, and in order to ensure order accuracy, we offer online ordering for all carryout orders.
Why is your online ordering sometimes unavailable during peak hours?
When our online ordering is taken offline, it means that we have reached capacity at the restaurant and our kitchen simply can’t handle any additional orders at that time. The moment our kitchen is able to serve more guests, online ordering will become available again.
Do you accept reservations?
Big Buns is a casual, first-come, first-served restaurant where guests order at a counter and their food is brought to them. For this reason, we do not accept reservations and generally don’t recommend our restaurant for large groups of eight people or more because we cannot guarantee that we will have available seating.
Have another question? Give us a shout here.